Die Wahrheit über DHL
I bet almost everyone knows about this card here dear customer, unfortunately it was not possible to deliver your shipments today and so on, usually you are not happy about it because it means you have to pick up a package somewhere else. For example, with a neighbor or a parcel shop for the company behind it, the image is not half as good, but the card has another effect, since everyone knows this company because the name is bold and bold on the Lower right corner. DHL and DHL is still in the lower left corner another name Deutsche Post What is it now?
Is DHL the post office or both or neither? also look for the dark sides of the group behind it who or what exactly is DHL how powerful is the company and what is hidden in the external presentation, exactly why is it possible now? Perhaps you know that there is also this topic that you would like to know more about. You've done some reading already, but you definitely want to dig deeper, so start digging and really dig deeper and deeper into the subject. one part to the next and by the end you're caught in a huge information web and have a pretty steamy head.
I have to admit I felt the same way when I was dealing with DHL for this video. At first I thought everything was fine. there is simply this company called Deutsche Post DHL Group and it is divided into Deutsche Post which handles letters and DHL which handles packages That is all but the Deutsche Post DHL Group is much more it is not just a national group of all of Germany, but it is a huge international player of almost unimaginable proportions some numbers the Deutsche Post DHL group claims to have around 590,000 employees worldwide, 190,000 of them in Germany alone, turnover in 2021 was almost 81 000 million euros, of which around 5 billion remained as profits, these are all big numbers, but now we are going to make it really big the Deutsche Post DHL group is represented in a total of 220 countries and territories, far more than the states members of the United Nations.
These countries include Yemen, the country at war, the island of Madagascar, and Iran, which is subject to Western sanctions. everywhere is the Group with subsidiaries at the beginning and the company has so many of these subsidiaries that the list of all very small print companies takes a total of 24 pages, I linked them to you, many other investments of Deutsche Post DHL The group is also includes there, including several airlines, a liquor distributor. he and the manual of various real estate management companies are just everywhere but the question is where does this abbreviation actually come from and what does it have to do with Deutsche Post let's go to the year 1969 in this year three men in San Francisco found a express mail service that in the following decades a global corporation will be the cash deliverers are dolce abbreviated DHL or Diehl that is the logo back then and now let's jump to the year 1995 is a year in which a small revolution takes place in Germany the state-owned Deutsche Bundespost becomes the private group Deutsche Post, the state still has shares through KfW for short, but it is clear, as with the railways, the postal system will be privatized.
The goal at that time was to relieve the state treasury. and at the same time create a strong and competitive pool that overtaxes and other levies turn money into itself It contributes to the public treasury but it doesn't cost anything else but you want to make something out of it and looking back you can say the plan is working Within a few years, Deutsche Post will become a major player at the national level and increasingly also at the international level that it works is mainly due to the fact that the Post had a monopoly in its area until 2007.
No competition, at least not in Germany, but one of the reasons for the success is a huge expansion program. Logistics groups are being bought everywhere. the world in ranks or at least incorporated through participations and the decisive step in this 2002 is the completion of the takeover of a San Francisco company and this company is exactly DHL through this takeover, which by the way It cost a lot of money, the Post Office succeeds overnight, so to speak, in a global logistics network that is sophisticated down to the smallest detail. DHL can ship goods to all Ship to countries in the world and This is exactly what Deutsche Post is based on and a few years later has one of the best functioning shipping systems in the world, and because the purchase of Diehl is a such an important project for the Post and wants to benefit from the good reputation of the company, his name is even included in his own Adopted name Deutsche Post has been called Deutsche Post DHL Group since 2015, which means that DHL is not an abbreviation of any word German, as is often assumed, but is based on the last names of three men from the US who, by the way, are no longer aware of this development because the last one died in 1998 and if we know all this now , it is also very clear that Deutsche Post and DHL are not different things, they are one and in the group structure it looks like this: there is one under the umbrella of the company A total of five divisions, Express Globe forwarding and Frey, that is, Freight Your pply Chain in German Supply Chains Germany Mail & Parcel & E-Commerce Solutions These five divisions can be assigned to individual brands, the first four are under the DHL brand and the last division is divided into Parcel DHL and Post for Deutsche Post, plus of the top organization.
HR units Finance and Global Business Services and the head of Global Business Services is currently also the CEO and therefore the CEO Frank Appel is this man's name and actually it should say Deutsche Post DHL Group but no one says that in Germany they say DHL is easy, so naturalized that, by the way, yes, and you can deduce from that that it is a really big group with a very complex structure that it is almost impossible to bring everything together under one roof, that's why there are also many subsidiaries. and holdings so that the respective requirements can be distributed well, it is very difficult where the Post itself would be represented somewhere abroad with its employees, i.e. with German employees, so it is better to work with local people who are then employed by one of the subsidiary companies.
In this context, the question of who exactly owns the mail is very interesting that it is so big and so global is of course very interesting for people who want a lot of money because it must be said that it is difficult to describe it very precisely because apart from KfW, as already mentioned, Swiss Post has almost no majority shareholder except itself with around 1.2% and asset manager Blackrock with 4.9%. the rest, as you can see here, is divided between private investors and smaller shareholders, so everything is fine, well not quite, because there are some points that are repeatedly criticized and now we are going to take a closer look at them, at least the with a special one Look at DHL because the Deutsche Post brand would be another topic in its own right I could talk about that for a long time maybe another additional video we'll start with point one and that's not surprising Problems with parcel delivery if you look at Internet If you look around the application pages, you'll find that DHL goes pretty bad almost everywhere. again People write that they have been at home all day but no one would have rang the bell but it would just be a notification card placed in the mailbox as we saw at the beginning of the speech t also from the delivery people who are supposed to handle the packages so sharply that the content is broken later and these subjective experiences can also be compared objectively, for example, with the activity report of the Federal Network Agency in the so-called arbitration board position for the In the year 2021, it was by far the most for DHL Complaints around 80% of the population reports on the subject of the postal system related precisely to this group which, it must be said, is also the undisputed market leader in Germany, but only with a share about 48 percent and not 80%.
According to their own statements, DHL delivers up to 5 million packages every day in Germany around Christmas, even more than double 5 million, which is a huge number that you have to manage first in contrast to most other companies in the industry. parcel carriers such as DPD or UPS DHL almost never work with subcontractors. More than 95% of delivery drivers are directly employed by DHL or one of its subsidiary companies, and for these people, the workload seems to be increasing more and more. DHL decides to keep up with the competition and continues. to get as many orders as possible as a market leader, the most frequently mentioned problems on job rating sites continue or kununu are therefore ever-growing delivery circles too many packages for one shift too heavy deliveries for the normal package business and usually high time pressure for deliveries per day, so individual drivers have to part 150 up to 200 stops or even more and that is exactly why packages may not be delivered even though you are at home, For example, if the delivery guy had to walk to the 6th floor and waste a lot of time and time that he doesn't even have because he has to be somewhere else again instead of hiring more staff and reducing spectator areas.
Unionists, for example, complain. Other solutions are used, for example packing stations where you have to pick up your packages yourself. However, the saying of the employees is often just a drop that would really help a little in the bucket that would not help but a labor offensive, but that does not exist so far, instead in Germany there are even cuts in the number of employees on staff. Deutsche Post DHL Group has declined in recent years so the question is how DHL is doing with these issues across the group says to request I believe more than 80 percent of all valid and admissible arbitration requests are made by Deutsche Post, which can be explained by our high market shares in the postal and parcel sector and the fact that we are the only provider of postal and universal services nationwide. and Deutsche Post DHL's parcel business in Germany would increase overall or on average over the years.
The size and layout of the delivery districts are regularly verified and measured according to determined procedures in such a way that they can be managed within the established limits. working hours, we have been involved for years with structural change faced with ever decreasing letter volumes and ever increasing parcel volumes and there is another allegation in this context through its various subsidiaries that the group would partly ensure that employees with newer contracts have significantly worse conditions than others, especially with parcel drivers, the duration of the contracts would sometimes be very short, for example, and seasonal fluctuations Flexibility to meet customer demand with guarantee of quality and to avoid a temporary overload of the workforce The resulting flexible staffing requirements situation also requires a fixed-term contract We normally agree on initial limitations of six months to a year, suitability after this time is established and there is still a need permanent staff, the move to a permanent employment relationship te no further deadline extensions yes which means DHL admits difficulties but says the same thing At the moment one would work very reliably overall there would only be problems if they were temporary and regionally limited and some of the accusations are just plain wrong, but precisely in this context there is another point, namely point number two: thinning the service.
I come from birth from a small town near Karlsruhe with around 1200 inhabitants Upper Bavaria, this beautifully situated town on the edge of the Black Forest is definitely worth a visit and I can still remember very well how we once had our own post office in this It was a small town, it was a very small branch with a counter that was open almost every day until the afternoon I think except Wednesday and that until the year 1995 because what happened in 1995 just like I said before the post office was privatized and branches that were not financially worthwhile were closed just like the small shop in Upper Bavaria now ka nn one of course rightly says that not every x-random village needs its own post office but everything in the area was closed and even in the following years the group is increasingly dependent on cheaper cooperation with local partners such as Lotterie leben or mobile phone shops what is around 26,000 such acceptance points according to the postal service, that sounds good at first, also for DHL customers, but is often difficult in practice because a post office is correct in quotes, such a branch does not have to offer the full service, for example, you can't accept letters or packages to be refused if it's a certain size that doesn'tit fits in the warehouse and the opening hours are also a big problem there are branches that are only open in the mornings during the week or only on certain days that is difficult for people who work when you have to deliver packages they want or would like to pick up packages that many cht were also not delivered at home and apart from how people are employed in such branches and how they are treated by the employer, it no longer belongs to the area of responsibility of the Deutsche Post DHL Group because that is then someone completely different second The group , among other things for its Partners, has established a so-called code of conduct, but it is difficult to verify in individual cases whether it is always adhered to, and the reduction of the branch network also has a direct impact on the delivery staff. , because they are not only obliged to make the deliveries, but also to accept them that someone in the branch would have made and you need more time again for the delivery is missing and what does the Deutsche Post DHL Group say about it? st services to local retail trade and therefore indirectly additional sales because consumers also buy other goods and services in addition to postal services while we just talked about the code of conduct, another point that this time mainly affects international business and which would be the last point, number 3, the observance of human rights, the Deutsche Post DHL Group formulates it in its code of conduct because I just mentioned as mentioned above, we clearly respect the principles of the Universal Declaration of Human Rights and the International Labor Organizations ' Declaration on Fundamental Principles and Rights at Work, as well as the OECD Guidelines for Multinational Enterprises except As a long-standing partner of the United Nations, we support the United Nations Sustainable Development Goals United States and not only that, the Group also participates actively mently in aid projects, for example, when it comes to disaster control, clear statement by chief Frank Appel about the war in Ukraine, however, the external presentation does not always seem to match reality, this is at least close to a report which was published about two years ago and which does not put the Deutsche Post DHL Group in a particularly good light.
This report was commissioned by a British organization called the Business and Human Rights Resource Centre, which took a closer look at how the 20 largest German companies are doing. fulfilling their responsibility to fulfill basic human rights in their supply chains. the previous me German government on this issue and also the United Nations guidelines on the subject of human rights and the result is sobering Quote from a study abstract 90 percent of companies do not provide evidence of how and if they manage their human rights risks adequately and more Quote: It is very positive that all companies have publicly committed to respect human rights in general, but according to the study there are significant deficiencies in the processes described by companies to implement due diligence in matters of Human rights and the Deutsche Post DHL Group is particularly criticized in In this regard, occupying third of the last place ahead of ZF Friedrichshafen and Deutsche Bank, the main criticism is that, especially in countries where the human rights situation is difficult , one would not look closely at one's own subsidiaries and other participants in supply chains. ro and I would very rarely check whether people are doing it too is actually well treated and we remind you that the Deutsche Post DHL Group is also represented in countries where the human rights situation is complicated, to put it mildly, Yemen, Iran, but also Qatar, the United Arab Emirates, China, etc., a devastating testimony. that does not conform at all to what the group publicly says about itself, however, it must also be emphasized that the report is already two years old, something may have happened since the response of the press office to your query, we can report that in the meantime we have increased our risk management in relation to human rights compliance we have honed our own image of legally impeccable and ethical conduct in the employee code of conduct by making respect for human rights a key principle alongside with equal opportunities and transparency and a clear stance against discrimination Best As honesty and corruption have become entrenched, we have further reviewed and improved the risk management system as an important part of the implementation process.
Thus, it already meets the expected requirements of the German Supply Chain Due Diligence Act, which will apply from next year. We have also reviewed our whistleblowing system and put in place effective mechanisms and Finally, we summarize the complaint record and the steps taken to remedy it. The Deutsche Post DHL Group is a huge modern global that no longer just makes its money in Germany. it can also raise issues and criticism in the various areas of the Group's concerns, among other things when it comes to the reliability of deliveries, of individual services, but also of human rights compliance in relation to supply chains Points of criticism refer not only to DHL but also to other industry representatives, however, DHL is the market leader and that is why I looked at this particular group in this video.
The question for you is how satisfied you are with the service. from DHL, what have you noticed in the past and what would you change, write in the comments below and if you have tips on how to keep flies out of a room, you might as well say that you have noticed that there is an uninvited guest that I just couldn't get rid of. sorry for this one Let's continue with you with two more videos. Here is another truth about another company that used to be state owned and then privatized, namely the railway and directly below something from the collective colleagues about the alleged exploitation of parcel deliverers for Christmas business, please take a look. look, thanks for looking, thanks for you and tips on the go and see you next time