High-Rider auf dem High-Loader – Die Verlader am Flieger | Mittendrin Flughafen Frankfurt 49
Subtitle: Hessischer Rundfunk Subtitle: Hessischer Rundfunk Hello! We need people! Missing suitcases, canceled flights, long queues. Turbulent times at German airports. We need porters. How do employees deal with chaos? Cetin Afsin operates planes and at the same time has to train new colleagues. I always have a student every week. controls on the plane. On the way with air traffic control. We are the regulator and keep a close eye on the airport operator. Lack of staff and time pressure. Are the ground staff working on call? It is extremely important that the people take their time despite everything, that the hatches are all closed afterwards and that the equipment is safe.
Your workplace: the largest freight and passenger hub in Europe. 1200 take-offs and landings per day, 5 million passengers per month. Do not leave your luggage unattended. *Whistle* Exclusive insight behind the scenes of Germany's largest airport. *Radio message* During the Corona crisis, thousands of people lost or gave up their jobs, including at
Frankfurt Airport. Pilots, pilots, loadmasters. Now they are missing. Begin service at ground handling service. Her job: loading and unloading aircraft for eight hours. Cetin Afsin is an aircraft handler. At the age of 17 he came to Offenbach from Turkey, became a pizza baker and opened his own restaurant.
At the age of 37 he gives up everything and applies for a job at the airport. I've been in gastronomy for 19 years and to be honest I was fed up and wanted something different, a new challenge. The airport has always interested me. I just like that. Working with colleagues, something new every day, lots of action, you learn a lot of new things here, different types of aircraft, just great. Baking sheet for airplane sheet: swapping dream for the family man from Neu-Isenburg. He has five children. *atmospheric music* He worked his way up, says Cetin proudly. From baggage handler to aircraft handler in eight years and now to trainer.
His student today: David Pesic. I always have one student per week, so four shifts a month, four people. Now we have a small KCH here, let's go to the KCH. KCH, KPH, that's what these monsters are called. Almost five meters wide, seven tons, the size of a truck, huge forklifts. You can easily pump the weight of a tram up to ten meters. *silent music* So, David, here we have a KCH in front of us. Let us begin. The Cargo
Loader is his new workplace for a week. Always there: Instructor Cetin Afsin. He has already trained 150 colleagues.
That's the control panel, yes? We have two levers here. One is for braking, forward, backward. Now let's try lifting the main platform with this handle. Then you pick it up. And then lower, right. you can go forward. So, do you see? The engine is running. Yes? Now we're going to take a driving test. We have a vacancy here. First we drive around in circles. We'll try how you hold on. Then all you have to do is brake, drive, accelerate, brake. David Pesic also started out as a baggage handler. The family man wants to continue his education.
loader drivers get almost 2 euros more per hour. This is the first time, yes try it. If it works, then it works, if not, then again. Always left, right, always watch out! Not that we hit anything. The car is one of the older models here and has seen quite a bit. That's enough for the beginning, says the coach. Always brake slower, not so fast. David Pesic is from Croatia. He discovered the job four years ago. He moves to Offenbach with his family. The airport operator pays for his German course. Very good. As a rule, you should not fly under the wings.
Always be careful. If you have space, always outside. You are about to practice docking on expensive planes. Air traffic at the airport is controlled by the Hessian Ministry of Economics and Transport. Oh look there's one, shall we see? André Risto and his colleague Mathias Klee work in air traffic control. Your job: to ensure safety. The clearance appears to be complete here. We go around the outside and then west. They check ground staff, pilots and vehicles on a daily basis. We will schedule a shipment inspection at a location of your choice. We will see it this way.
They are air traffic controllers and employees of the state of Hesse, but not civil servants. *Radio message* In these hectic times, you should take a closer look at the ground staff, says Mathias Klee. It is important that the employees deployed are trained accordingly, the qualifications that the employees must have here are retained, kept up to date and further training has taken place. These are all things that we control. And that there is a loadmaster who leads and directs the team. This is important and we have to take care of it. They constantly monitor flight operations. *happy music* In June and July of this year, the airport reports 1,200 take-offs and landings, 200,000 passengers per day.
Flight operations are almost at the old level of 2019, but with significantly fewer employees. Private jets are also coming to
Frankfurt more than ever, like this Boeing 737 from Malta with a bedroom, luxurious bathroom and meeting room. Nothing for Mathias Klee. He prefers to sit at the front of the plane anyway. An important requirement for his job as an auditor. I'm a commercial pilot myself, so I know I've done this kind of training myself. And I also sometimes understand that the pilots are under enormous time pressure in certain situations. Also all employees who work in the background, which the normal passenger often does not notice.
And can therefore judge it very differently in many cases. Well, there's a guy in black pants who looks like he's a loadmaster. We want? - Then we'll do it. André Risto is a pilot, flight instructor and examiner. For 20 years he worked in air traffic control at the landing field in Egelsbach. Now the bigger planes appealed to him. We are now at the position "Viktor 162". We do customs clearance. This is Fraport's fulfillment service provider. Here we now do the check, the cleaning and the staff. Back east to train on the
loader between the expensive planes. David Pesic already has three permits for special vehicles: conveyor belt, pedal car, tractor.
loader is still missing. Cetin Asfin ... watch out for pallets! ... is his teacher. It seems so easy, but it's not easy. He needs a lot of concentration. A small mistake, something can quickly go wrong. He can damage an airplane. Because he's on the plane with the device. I noticed beforehand that it is very good. He drives well. He pays attention, looks left and right. Now he has to stand here so he doesn't damage the wings. *exciting music* Eight times... look carefully. Now come back there. Drive to the left first, always look behind you, okay? So that no accidents happen.
Very good Dave. you do that very well! The
Loader training lasts seven days, one day theory, six days practice. Apron driving license and knowledge of German are required. Ten or twenty new ones are added every day. We need people who really want to stay at the airport and work. Whether in the air or on the ground, aviation in Germany is currently short of 7,200 jobs, estimates the German Economic Institute. *Music* They are happy about every passenger. Full planes secure their jobs. Since June, the airport has seen five million passengers almost every month. *Mood music* Yes folks... three years of Corona at home.
They're probably fed up. Everyone's trying to be freer now, vacation, vacation, vacation. When people fly on vacation, airport workers are busier. *beep* The numbers have increased, increased. If more people fly, we have to work twice as much. 81 airlines are again flying from
Frankfurt. 285 destinations in 91 countries are in the summer timetable. They need everyone, says Cetin Afsin. Training is only possible during ongoing operations. Now let's go to the plane with the cargo hold. Corner to corner You have a corner here. Drive it exactly to the corner, to its width, corner to corner and parallel. Go straight, yes?
And don't forget the distance! During the Corona crisis, 4,000 employees left the airport operator Fraport. More than 1,500 have recovered since the beginning of the year. Not enough, says Cetin Afsin. Things are getting serious for David Pesic. He has to dock for the first time. The plane comes from Rome and has to go to Berlin. The passengers disembarked half an hour ago. Baggage containers cannot be unloaded without a
loader and no
loader can do without qualified personnel. Secured! Now the instructor takes over. The training takes too long. You're wasting too much time. The plane must depart on time.
Once you've driven the first container to the main platform, go inside and take the other one down. Baggage drivers usually take over the containers and drive them to the terminal. *exciting music* But there's nobody there now. There is also a lack of staff among the baggage drivers. When they can start here is unclear. The passengers for the flight to Berlin have already arrived, your luggage is still in the terminal. Cetin Afsin calls his coordinator. There are no porters here either. We also need porters. OK, then I'll wait! But they don't have time to wait. Come here!
Hello, we need people! He is looking for colleagues in other positions. you should help The plane is about to take off and hasn't even been unloaded yet. We only have seven minutes left. Can you still ship the machine in time? Have a look! Hey, hello! *Sirens* Controls in the west. Air traffic control wants to check the ground staff. Aircraft handlers need valid ID cards and certificates, say Mathias Klee and André Risto. You're an employee of... Air Traffic Control, hello! Can you give me your ID again? Get out of here please. Thanks very much! The loadmaster is responsible for processing.
What could be wrong here? In the worst case, he lacks the necessary qualifications. Very important: instructions on hazardous substances and fire protection. Then, in the worst case, the processing would have to be stopped until there is someone who owns everything. But everything according to the rules, no defects found. And with Andre Risto? He is more interested in the technical. I now go around the plane and check all the machines used here for obvious defects. Yes, and write everything down. This is then recorded in the audit log. Checks rarely go down well with employees, especially when they are under stress.
The men in the Ministry know that. They don't want to hinder work, they want to make it safer. Have you seen ID cards? I saw the loadmaster. Okay, go back out there, do the APU again and we've got it. *dynamic music* Mathias Klee has been a motor and glider pilot for 14 years. Before moving to
Frankfurt, he worked for the aviation authority at Cologne-Bonn Airport. * dynamic music * They do three to four check-ups a day. All the more so in times of staff shortages and time pressure. Extreme important. Despite everything, it is extremely important that you take your time and, yes, do not rush things that are planned for a certain time.
This is very, very important. You have to take the time not to forget anything so that the shutters are all properly closed afterwards. That the equipment is safe, it will never burn. That would be a very bad scenario here at this position. Things seem to be going surprisingly well here today, with processing taking place quickly. Unfortunately, this is no longer a matter of course these days. I just wanted to ask: Have you had any other experiences where things aren't going as well as they are now? Do we have. Sometimes a loadmaster is responsible for several aircraft.
A team works there without a loadmaster on site. These are all cases that have already happened. That means that they are currently only allowed to unload, but not load, it has to be said. Then we look at what phase the eviction is in. And if it's loaded without a loadmaster, it's absolutely impossible. Why is it so important that he is there? He is responsible for a correct distribution of the charge. Precisely because of mass and balance, the plane is well balanced. There is a loading schedule that is used for loading. You can't just randomly stuff the load in just because there's space.
It is distributed according to a specific scheme. The loadmaster is also the one who knows and documents the qualifications of his employees and deploys the employees in these areas accordingly. We already have cases where the planes come in the evening, the last landing in
Frankfurt, the return flight is over, nobody comes to unload. The crew takes care of their luggage themselves. They drag their luggage out of the compartment to call it a day, and then the passengers' luggage stays on the plane for an extra hour because no one can operate the plane. But there are exceptions.
Flight operations are basically safe, the inspectors emphasize. And all aircraft handlers, not just Fraport, have staff shortages. Great, let's continue! Now they want to inspect an airplane. How is the situation in the east? Can the flight to Berlin still depart on time? The luggage containers from Rome have still not been picked up. Air Handling Agent Cetin Afsin is running out of time. Finally! A baggage driver with two trailers. But you need three. Colleague gets KCT. This is a device